How to remove negative feedback from Seller from Hell

[leanderme]

Hi All,

I bought an item a few weeks ago, paying immediately. 

Despite paying well over the odds for P&P, the item arrived late, poorly packed and not as described. 

When I politely complained and asked for a return, the seller refused to confirm that that she would not accept the parcel if it was returned and basically was extremely unreasonable and very agressive (she even said out of the blue that I was being racist toward her  when we are both white!) 

Her behaviour was so extreme  that I felt I had little choice but to leave negative feedback and report her to ebay - which is the first time I have done either of these things in over a decade in ebay.

Anyway, I then find she has left negative feedback for me.  Yes, she clicked on positive, then proceeded to go on a rant accusing me of all sorts of things.   

My question is: How can I get this unfair feedback removed?  I found the option to  do it  for sellers, but not for buyers.

Any help would be appreciated.  Thank you.

[thedemon2014 · Accepted solution]

eBay does not allow sellers to give negative feedback to buyers.

What you have received is “False Positive” feedback. That is a serious breach of eBay policy, and the seller will probably be sanctioned if you report the feedback to eBay CS.

Use the Help and Contact link at the top of the eBay Home page.

The green dot may remain, adding to your positive score, but the comment should be deleted by eBay.

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208

[leanderme · Accepted solution]

Many thanks for your quick and positive reply. I have explored the Help and Contact Link but there are no options which fit what I am trying to do, nor any options just to raise this specific issue with CS. Any further help would be greatly appreciated if you have the time.

[thedemon2014 · Accepted solution]

eBay CS seem to be increasingly difficult to talk to when you can’t find what you want in the Help Pages. Try this link and choose the nearest link to your issue. That should get you through to someone. Best time to call is early morning. At weekends lines open at 9 a.m. Weekdays at 8 a.m. Alternatively try the automated Help on the right. Good luck! https://www.ebay.co.uk/help/contact_us?id=4002&st=10

[leanderme · Accepted solution]

Many thanks thedemon2014. CS called me back (I asked for a call via the chatbot that you linked to in the other post) and the confirmed what you said, and they added that they would look into suspending the seller has she has been abusive to at least three other users in the last twelve months. Thanks again for your help.