How to make a claim on eBay's money-back guarantee?

[ianthom1]

I returned an item to a seller because it was not as described.  The seller refused a return, so the order status is complete on eBay and I can't find a way to make a money-back claim.  Cannot find a phone number or e-mail to make contact with eBay.  Help, please!

[61stephenuk]

Dis you open a return case or item not as described case?

A private seller can refuse a straight return but all sellers have to accept a not as described.

With a Not as Described eBay supply a prepaid label and seller refunds within 3 days of delivery.

If eBay have closed the case there is nothing more they will do it cannot be reopened but if you paid via Paypal you can open a Not as Described case with them and enter the return tracking number then escalate for PayPal decision after 2 days and before 20.

[ianthom1]

I raised a 'doesn't fit' case and the seller refused return

[61stephenuk]

a 'doesn't fit' case is classed as buyers remorse and can be declined,open a case with Paypal https://www.paypal.com/uk/disputes/ for Item Not as Described but first sign up to Paypal returns on us https://www.paypal.com/uk/webapps/mpp/refunded-returns to get return postage refunded.Escalate the case with Paypal after 2days and before day 20