How do I report faulty item to E Bay?

[sjohnston16]

In February I bought a 3 tier click and lock shower caddy. After a short while it fell off the wall, I put it back up with less item on it, but once again after a short while it fell off again, I kept repeating this for quite some time. In the end I contacted the seller and they say it is a manufacturers flaw and because I have had it more than 30 days they don't want to know. Surely this comes under the Sale of Goods Act 1979 and should be fit for purpose? I would also like to change my feedback on this item.

[tressygirl · Accepted solution]

Ebay do not involve themselves in matters of guarantees of workmanship on items sold.  When you contacted the buyer did they reply? Did you buy from a business registered seller?  You need to contact them again. If it was a new item did it have any guarantee leaflet you can deal direct with the manufacturer?

If  you  have left good feedback, this cannot now be changed to 'bad'.