How do I contact ebay when their so called "help" links just send me around in a circle.

[sidashtead17]

A package arrived which contained only one of the two items  that I had paid for but, of course, as the package was collected by me from Argos it appears as though the ordered goods were delivered/received. The seller has admitted that one item was not sent and said he is sending it but it hasn't arrived. The only option that seems to be open to me is to indicate that I didn't received the item but, of course, is looks on the face of it that I did and I cannot find anyway of reporting the problem to ebay and invoking, if necessary, their help can anybody please assist?

[john1297576]

You can't say you didn't receive it, tracking would show that you had received something.

You have to open a NOT AS DESCRIBED CASE, seller has to provide a reply paid Tracked Label and on return you shoud get a FULL REFUND.

That is the only way that you can open a case, relying on promises will only get you out of time. If seller can rectify the problem before you need to escalate to ebay then if satisfied you can close the case, BUT bear in mind that you cannot reopen asyou areonly alloeed one case per purchase.