How do I contact a member?

[ladyemm]

I sold an item to a buyer in Chile in September 2019.  The Chilean post office failed to deliver the item which was returned to me on 20/12/19.  The buyer wanted to pay for the postage again so we can resend the parcel.  How do I do this?

I've tried to reply to his last message to let him know the item has arrived back with me safely - Ebay will not let me reply to his last message to let him know the package has now been returned to me.  How do I contact him to let him know?

This is not another sale - it is the same item which I have to resend after he's paid £12.50 postage.

Will I have to issue a complete refund and relist the item?

Will I get my selling fees refunded?

[ladyemm]

Thank you redwick1 and tressygirl. I thought I'd have to issue a full refund. I've tried contacting the buyer but as the item was sold in September - took over a month to arrive at his local post office who failed to deliver or contact him! - and the item is no longer 'live', Ebay won't let me.
It seems the only way to deliver to Chile is by Ebay's Global Delivery Service?

[ladyemm]

Is there any way I can contact the buyer to let him know the parcel has been returned to me?

[redwick1]

Probably not now it is so long.

It really is up to a buyer to follow up any items that are not delivered and if they paid by paypal then they could probably still open a dispute for not received there up to 180 days if it is the same as in the UK

You could try the Search box at the top of the page and use Advanced to see if they are on ebay
Put in their id

You could write as you have the address.

[redwick1 · Accepted solution]

They needed to open a not receieved dispute and you refund in full through it.

If it was September then it is too late to do that now as they had 30 days on ebay to open the dispute

You have your item back

It would be best to refund them now through paypal as it will not harm your ebay account

They could open a not received dispute in paypal ( not sure how it works from Chile but in the UK it is up to 180 days)

Then relist it on ebay.

You can not just charge the postage to resend as it would be classed as an off ebay sale and not allowed

I would not be keen to send again as if it happened once then it could happen again and the item not be delivered

No you will not get your fees back now.

[tressygirl]

Probably best to do a cancellation request.

So go right of the item sold and from More Actions select Problem with seller's address.  This automatically refunds the buyer and relists your item.  Your seller fees,  here will be refunded.

The buyer can buy the item again.

You should be able to send a message through eBay messaging  system >>  Contact Buyer ,  to advise them what you are doing.

Be aware,  you may face the same problem again,  remember to send fully tracked and insured.

[redwick1]

They are too late to do anything on ebay as the item was bought in September.