How can I get eBay to intervene on a return?

[traceym9910]

Hi

ive a buyer wanting a return refund on an item simply because it doesn't fit. I'd included all measurements in my original description and it's obvious from her emails that she hasn't read it and the item basically  doesn't fit her.

i don't provide refunds so she shouldn't be getting one on this basis so she's submitted a formal request saying there's something wrong with the dress when there isn't.

However I'm having issues trying to get through to eBay to get them to 8ntervene? Apparently their Ring Back service isn't available at the moment, can't see a Live Chat option anywhere and there's no options on the Resolution centre to ask them to intervene on my behalf?

I know they always find in favour of the buyer but this one is taking the mickey! How can I get eBay to intervene or even contact them to let them know?

Any advice appreciated, thanks

[plpmr · Accepted solution]

if your buyer has opened a case as item not as described - unfortunately you have no choice but to accept it and if you ask eBay to intervene they will find for the buyer and might even force a refund without you getting the item back.

If eBay have to make a decision you lose the fees and have a defect put on your account.