Help with sold item sent to wrong address.

[fifanas1984]

Hi ebayers. A couple weeks ago, I accidentally sent an item I sold to the wrong address. I contacted the seller on the 8th March about the error and asked to send it back to me so I could send it to the right address (I had my senders address on the package). I’ve not had a reply back and not received the item.

Please help as the buyer has been patiently waiting since the beginning of the month and I need to get the item to them.

Fifanas1984

[pixiesen2012]

did you send them the money to return the item or did you expect them to pay the return costs themselves?

[fifanas1984]

No. I told them I would cover the costs of postage. I didn’t go into anymore detail than that. I was thinking they’d either pay for the postage and then ask me to cover the cost or, ask me to PayPal them the money.

[redwick1]

You need to arrange the postage label for them to return
I know you you are saying you would pay the postage but many members have been caught out that way and would not refund the postage
If it was not addressed to them by name they could have returned it as Not at this address

There are also some members who would not return the items anyway and can not be forced to