Help with sold item sent to wrong address.

[fifanas1984]

Hi ebayers. A couple weeks ago, I accidentally sent an item I sold to the wrong address. I contacted the seller on the 8th March about the error and asked to send it back to me so I could send it to the right address (I had my senders address on the package). I’ve not had a reply back and not received the item.

Please help as the buyer has been patiently waiting since the beginning of the month and I need to get the item to them.

Fifanas1984

[tressygirl]

Oh dear ,  there is nothing you can do to enforce that buyer to send you back your item,  they may even be in isolation,  and not able to repost it.

Message the correct buyer of the item the mistake you have made,  and would they kindly accept a cancellation request.  If they do,  then go right of the item sold More Actions >>  Cancel Order,  and select Buyer requests to cancel.  This refunds them fully,  and refunds your seller fee.  

Do not refund directrly through Paypal,  that makes you pay that fee,  and gain a damaging  defect.

[fifanas1984]

Hi. Thanks for the quick response. I did inform the buyer weeks ago and have issued an update since then. Not yet done the cancellation request yet. Great advice, cheers 👍

[tressygirl]

I'm sure they will be understanding, as they have been patient so far.