Help! Shady buyer

[meganvas]

I sold an iPhone on eBay over a month ago. I have just been on holiday & while I'm away the buyer launched a case suggesting he'd never received the phone & because I didn't respond in 6 days (I was without Internet!!!) they took my money & paid him without me having a chance to investigate! This is the first I had heard about this case - the buyer is hugely shady. He says he lives in the uk (I only wanted to ship domestically) but then asks me to ship to the Ukraine!! I did so and have not heard anything since. He did not contact me to ask for a tracking number or anything! Then this - a month later when he knows I'll no longer have the postage details which I realise is silly but I've never had an issue this late in the day. I am a 100% 10 year ebayer and I am disgusted that eBay nor he have consulted me during this process! I wish to contest this and ask that you launch an appeal. While I no longer have proof of postage, I should have received the phone at the return address & until I do & because of his hugely strange behaviour in this matter, I will not accept this resolution. However, trying to do so, I'm sent through 3 different departments (having to explain each time to someone with limited English) and told to call back when eBay.com customer services open! I have to catch a flight and have spent a lot of money on the phone call from Italy by this point! I don't have £94 for them to just take but do I have a case??? Is there an email address I can use to contact them instead now I have a bit of 3G?! (Seems I'm asking too much)
I want to leave eBay after this. It's gross!!!
Thanks for any advice you can offer

[*vyolla*]

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@meganvas wrote:
I don't have £94 for them to just take but do I have a case???

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No, you don't. I wouldn't waste any more time trying to contact eBay CS about this, there is nothing they can do.

You didn't send the phone by trackable means to the address that PayPal provided you with, so you cannot prove that the buyer has the phone.

Presumably you made a note of the phone's IMEI number before sending it out, so what you can do is to report it as stolen and get it blocked.