Help! Shady buyer

[meganvas]

I sold an iPhone on eBay over a month ago. I have just been on holiday & while I'm away the buyer launched a case suggesting he'd never received the phone & because I didn't respond in 6 days (I was without Internet!!!) they took my money & paid him without me having a chance to investigate! This is the first I had heard about this case - the buyer is hugely shady. He says he lives in the uk (I only wanted to ship domestically) but then asks me to ship to the Ukraine!! I did so and have not heard anything since. He did not contact me to ask for a tracking number or anything! Then this - a month later when he knows I'll no longer have the postage details which I realise is silly but I've never had an issue this late in the day. I am a 100% 10 year ebayer and I am disgusted that eBay nor he have consulted me during this process! I wish to contest this and ask that you launch an appeal. While I no longer have proof of postage, I should have received the phone at the return address & until I do & because of his hugely strange behaviour in this matter, I will not accept this resolution. However, trying to do so, I'm sent through 3 different departments (having to explain each time to someone with limited English) and told to call back when eBay.com customer services open! I have to catch a flight and have spent a lot of money on the phone call from Italy by this point! I don't have £94 for them to just take but do I have a case??? Is there an email address I can use to contact them instead now I have a bit of 3G?! (Seems I'm asking too much)
I want to leave eBay after this. It's gross!!!
Thanks for any advice you can offer

[023mjc · Accepted solution]

Was the address in the Ukraine registered with paypal?  If not then I'm afraid you will have no cover. If you have also lost or discarded your tracking information then you can't even check up to prove if the buyer recieved it or not.

The sacmmers know full well how to get around the system,but to be honest, if you have been on ebay 10 years as you say then you really should know better. It's vital to only send to the address given by paypal, and all postage reciepts should be kept for 13 months.

Unfortunately, if you didn't respond to the case, ebay will automatically refund the buyer. They won't care that you were on holiday. You will have no choice but to accept the resolution - they will refund, and then chase you for reimbursement.

It's no good blaming ebay.  They did consult you - by way of an open case, but you failed to respond.You sent to an unregistered address (maybe), didn't keep the trancking info, and didn't respond to the case. Ebay have merely followed their own rules, which were all in the terms and conditions you signed up to.

Sorry I couldn't give you an answer you wanted to hear.