Has anyone reported PayPal to the Financial Ombudsman

[*susiesue*]

Hi

PayPal gave me incorrect advice resulting in me suffering a financial loss.

The case is currently being reviewed which can take up to 75 days.

If PayPal decides against me I am planning to report them to the Fincial Ombudsman, and I wondered if any other member has done this and if so how did it turn out?

Thanks and stay safe 🙂 

[john1297576]

As already said Paypal does not give advice. To save yourself a lot of time some details of what the problem was all about and someone could probably tell you whether you have a case or are just wasting your time.

[*susiesue*]

Hi
I had a charge back started against me claiming unauthorised purchase , in the email from PayPal it stated that they knew tracking was available so they did not need and further action or information from me.

Then they refunded the buyer and also charged me a fee because I didn't send proof of postage, even though they clearly stated they didn't need any further information.

After a week of email exchanges I am happy to report that PayPal decided that I was covered by the seller protection guarantee, and all my money will be refunded within five working days, they also apologised for my frustration and inconvenience too 🙂