Hacked

[boitobuysall]

Hi, 

It looks as though someone has, somehow managed to hack my account and purchased "100 dogo coins" or something of that effect. It's some kind of crypo mining currency.

What's the best way to go about contacting someone to issue a refund and get this stopped please. I have taken the steps to ensure the account is safe, password change etc and have contacted my banking but can't speak with ebay. 

Any help would be great.

Regards 

Mark

[red_magpie · Accepted solution]

This could be very serious. It may not be a matter of casually expecting "someone to issue a refund".

If this purchase was made using your eBay account, you need to urgently read eBay's advice about getting help with a hacked account: https://www.ebay.co.uk/help/account/protecting-account/get-help-hacked-account?id=4196&st=12&pos=1&q...

I presume the payment was taken from your PayPal account? This is potentially far more damaging. l presume you've already changed your PayPal password, and checked whether any other unauthorised transactions have been made? Also, check both your eBay and PayPal accounts to see whether any of your personal information has been altered.

To protect your account in future see: https://www.ebay.co.uk/help/account/protecting-account/tips-keeping-ebay-account-secure?id=4872&st=1...

[boitobuysall · Accepted solution]

Hey,

Thanks for the advice, I've spoken to ebay and they have logged it as fraudulent and they've protected my account, I've changed all passwords, however it didn't come off PayPal but directly from our credit card, we have spoken with the credit card company who are in the process of investigating the issue now and issuing a refund.

I've also removed all my payment methods off eBay for the time being until I get things sorted properly. I think this may well be the end of my using of eBay unfortunately, I just don't feel comfortable any more using it. 

Thanks again for the help 

Mark