Guarantee not being honoured
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30-11-2020 10:45 AM
Can anyone please translate the following email I have had from eBay
我們收到了你的檢舉
你好 (),感謝你提交檢舉。我們已收到並正在調查。
完成審查後,我們會在必要的情況下採取行動。我們致力為所有顧客建立安全而公平的交易平台,並嚴正處理任何違反規定或政策的行為。面對違反規定或政策的情況,我們可能會採取某些行動,包括:
— 結束或取消刊登物品
— 在搜尋結果中隱藏或降低刊登物品的排名
— 降低賣家的表現評級
— 限制或凍結帳戶
由於此項調查的敏感性和保密性質,我們無法向你披露調查結果或我們可能對帳戶持有人以外其他人士所採取的任何應對行動。你毋需再就此事聯絡我們,因為我們無法向你提供進一步詳情。
你可在以下連結找到更多有關規則與政策的資訊:
www.ebay.com.hk/help/policies/default/ebay-rules-policies?id=4205
謝謝,
eBay 客服中心
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30-11-2020
11:54 AM
How fascinating! I had no idea that Google tranlate could even translate Chinese!
This is what it says:
We received your report
Hello (), thank you for submitting the report. We have received it and are investigating.
After completing the review, we will take action if necessary. We are committed to establishing a safe and fair trading platform for all customers, and strictly deal with any violation of regulations or policies. In the face of violations of regulations or policies, we may take certain actions, including:
— End or cancel the listing
— Hide or lower the ranking of the listed items in search results
— Lower the seller’s performance rating
— Restrict or freeze accounts
Due to the sensitive and confidential nature of this investigation, we are unable to disclose to you the results of the investigation or any response actions we may take against persons other than the account holder. You don’t need to contact us about this anymore because we are unable to provide you with further details.
You can find more information about rules and policies at the following links:
www.ebay.com.hk/help/policies/default/ebay-rules-policies?id=4205
Thank you,
eBay Customer Service Center
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30-11-2020
11:11 AM
Ebay/paypal don't get involved with guarantees,
looks like Chinese seller, so UK consumer law won't apply anyway.
Try google translate to see what seller said.

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30-11-2020
11:33 AM
Basically Ebay are investigating your report.....but they are not able to tell you the outcome and what action they will take if any.
Copy and paste and then go to google translator.
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