Goods tampered with...Global Shipping Programme

[craftbarn100]

Sent 50 Pine Cones out via GSP Lichfield... only 11 cones arrived to buyer in AU  in A very small bag...What goes on there... I sent them in a strong Clarke’s Shoe Box!!  Would love some answers.   Had to resend to buyer with fingers crossed...but how do I recover my costs ...paying a second postage and another 50 cones....?   any answers out there please... be most grateful....Craftbarn100

[red_magpie]

I'm surprised that the whole lot wasn't seized and destroyed by Oz customs.

Australia has some of the strictest import controls in the world to prevent the introduction of plant or animal diseases.