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Global Shipping Programme - Disputes
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29-12-2020 5:36 PM
Today I have a customer from Ebay Germany who opened a dispute saying non receipt of item. The buyer used the GSP and my UK tracking from Royal Mail shows delivered to the Lichfield GSP centre and a signature - yet Ebay have granted the refund taking the money from me. I have contacted Ebay UK only to be told they cannot do anything about it!
How can this be when I provided tracking - updated it when we dispatched it - which shows delievred and signed for?
Any help would be appreciated,.
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29-12-2020
6:07 PM
You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.
Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub.
You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.
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