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Fraudulent/counterfeit/ fake item received
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23-07-2021 9:41 AM
Morning,
I recently received my order which was clearly a fake as soon as I opened it.
I contacted the seller 3 times and heard nothing so I requested a return stating the item was a fake.
The seller has waited until the very last minute of the deadline to accept the return, but now I need to print a label and pay for postage which I am not doing as that would leave me further out of pocket.
I just want my money back, what can I do?????
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23-07-2021
11:04 AM
I just want my money back, what can I do?????
You've been a member for 16 years, and there is a link to eBay's money back guarantee at the top of every single listing. In all this time, did you never think of learning about it?
The seller would have had just three working days to respond and send you a prepaid return label. If they didn't, eBay would have enforced a refund without even requring the item to be returned.
Why throw this valuable protection away by never botherng to read about it? For next time, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/. The full terms and conditions are given here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html
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