Fraud on eBay ie Item Not Received and Not as Described

[top.quality.products]

We are getting an unsally high number of claims recently for Item Not Received and Item not as described. These claims are coming from buyers whose account has in most cases not been used for a year or more and has come back to life in the last month.

On checking the feedback of one of these so called buyers I see that the last 8 items shown as purchased against his acccount he is claiming he did not receive any of them.

eBay seems disinterested in this. Obviously as sellers we are not important to them.

[redwick1]

It is up to sellers to make sure they send eiter tracked or if a packet with Royal MAil the receipt has a 16 digit code which acts as tracked

You make sure that is on the items as soon as you post them

If they say delivered then ebay go with the seller if they dont say delivered they go with the buyer

If they dont say delivered then the seller refunds and I am sure Royal MAil and couriers will keep records of excessive claims from properties they used to. They would be checking for fraud.

Items not as described can be a problem but we all get them and have to deal with it