Final value listing fees on an unsold item

[mcjools1]

Hi

Ive been charged 2 x final value listing fees on items that sold then 1) the buyer did not pay, 2) the buyer changed their minds.  So I still have the item and i'm out of pocket by over £10, is this correct?

Thanks

[*guinevere*]

When a buyer doesn't pay you have to cancel using 'buyer did not pay' to get your selling fees returned. You get 30 days in which to do this so both your sales should be eligible.

New cancel function for unpaid items - The eBay Community

[redwick1]

If you did not follow ebay policy and do the non payment then you pay the fees

If a buyer does not pay then ebay message them reminding them to pay

If they have not paid in three days then on the fourth either ebay or youself can cancel the transaction 

and you get your fees back

FEes are charged straight away to your account when the item sells

If you do the non payment then you get those fees back

The non payers get a non payment strike

On the seller hub go to Orders then overview and see if you have any cancellations for them

If it is the trampoline then you may be in time to cancel if you have not already done so

If it is and one only sold yesterday then you wait the time but the other one should be there

[mcjools1]

Thanks - both of the orders are cancelled, the 2nd buyer paid via buy it now, then put a pause on the funds through Paypal? he is asking me to reduce the price again which I am not prepared to do as I have now lost trust in this buyer due to the tone of his messages. I dont feel comfortable with him coming to my house.

[*guinevere*]

When you relist ask for cash on collection as this is the safest way for sellers to sell collection in person items.

[*guinevere*]

If your buyer has paid they have committed to buy at the price agreed, they cannot ask for a discount.

Best to ask them if they wish to cancel, and if they agree cancel using 'Buyer asked t cancel' 

Cancelling an order

You still get your fees refunded.