Fees charged for item sold but returned

[delan.mari]

I sold an item, but unfortunately the buyer was not happy and I accepted a return and refunded the whole amount. I have still been charged for selling the item. How do I get this fee back?

[redwick1 · Accepted solution]

You need to send a cancellation request through the Resolution Centre and if the buyer agrees to it you get your fees back

if they decline then you pay the fees

If they do nothing you can close it after 10 days and get your fees back

It is better in these cases for the buyer to open a not as described dispute in the Resolution Centre and you deal with it through the dispute and refund that way

Too late now for this problem