Feedback removal

A buyer left me negative feedback by mistake. She emailed me to  explain that it was meant for a different seller!  I completed a feedback review request which the buyer completed. The negative feedback has not been removed by ebay! What do I do next? Any ideas please!

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It should have been removed so contact ebay direct about it.  Go to the very bottom of this for live chat and phone options:


https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

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