Feedback Disappearance

[hamilton434]

Recently I left ( provoked ) negative feedback for a seller because the item I bought from them was badly damaged due entirely to grossly inadequate packing. ( the box was unnecessarily large by at least 5 times the requisite and the "protective" material just thrown in with no attempt to wrap it around the item, far less secure it to remain there)

Quite often I review feedback I've left to consider the possibility that it may not have been entirely accurate. Yesterday I was surprised to see that the above had totally disappeared. Can a seller remove feedback according to his own whim, ie flouting the ebay rules and regulations ?

[arkwebus]

The seller cannot remove feedback but ebay may do so if it breaches their rules in some way.  

You say that the item arrived damaged so did you open a "not as described" case for a refund?  I know I'm a softy but if so and if the seller refunded without fuss then that to me indicates good customer service for which I would give a +ve feedback

@hamilton434 

[hamilton434]

Thanks for your response.

The seller did offer a partial refund of around 20% that I deemed a mere gesture, particularly since the winning bid was just over £32. It seems to me more than a suggested possibility that once sellers get paid they often ( more often than not ? ) tend to treat what is then your property with less practical care than common etiquette dictates. That is why I left "an honest comment".

I forgot to mention, hence this edit, that I didn't "open a case"; the refund was made without fuss. I was disappointed that what I would have regarded as a bargain was ruined by callous neglect.

EDIT TWO: It might be of interest that I ordered an ( NTSC ) duplicate item ( # 392379652402 - tick "Completed Listings" ) that hopefully will provide the means to resurrect the JVC Camcorder to full working order. I sent him photos of the packing disaster; I'll have to wait a bit yet to see if I can leave a recommendation for him, but he did describe his mode of packing, with criticism for what I got.

FOLLOW UP: I got the NTSC version and it has the same fault as the first - only cost around £12 but had to pay "Global Shipping" of £54 approx - great big box again !