False negative feedback-ebay wont remove

[h2fconnectors2016]

A customer purchased a brand new OEM part for a car and left negative feedback claiming the item was not a genuine oem part. Even though it is clearly stamped with manufacturer name and part number. I have sold over 500 of these in 2 years with 0 negative feedback. I obviously offered a free return which was declined and eBay refuse to remove feedback as this is the true opinion of the buyer. Surely this can't be right.

[tressygirl]

Unfortunately it is too late to have those negatives removed , over 6 months old,   only one actually eBay might have removed.

[h2fconnectors2016]

I disputed this at the time and spoke to ebay, they said they couldnt, as
this was a fair opinion of the buyer.

[tressygirl]

It didn't actually break any eBay rules to be fair.  The only way you could have had this changed was to somehow appease the buyer, and then to have sent them a feedback revision to complete.  Not easy, and can be received with a negative response, as before too late for this course of action, too.

[h2fconnectors2016]

I continually messaged the buyer and received zero response. Hence nothing
I can do, other than rely on EBay to help. Its frustrating that You work so
hard at keeping 100% positive feedback to have it drop through something
like this. The impact that 1 comment could have on future sales of not just
this 1 product, but all my inventory is unmeasurable.

[tressygirl]

I agree with everything you have said, it's disheartening for any conscientious seller on receiving a neg, and they try to amend the issue with a buyer to no avail. It happens, a polite follow up is all you can do.

eBay will only remove feedback if it breaks feedback rules,  that is ,  there is a mention of a refund,   a case ,  or buyer  asking for something that was not specified in the listing.  Bad language and calling an item a fake is not allowed either