Fake item

Item I recently purchased arrived and I passed it on to the body shop doing work for me & they told me it was not genuine but a copy! The item description clearly stated genuine which is the reason I purchased it. I contacted the seller who responded with “it is a genuine Dpc” which is a company making copies! So how can they describe it as Genuine in the description?? Why are eBay allowing the seller to advertise as genuine but it’s clearly not?

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Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay
 
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee 
If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

 

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