Hi I'm having a problem with a failed payment for an item which was sold on 18th December 2019. The payment was made by the buyer, but wad put on hold by eBay for 3 weeks as I had not sold anything before. I was i formed by eBay to post the item then I would receive the payment I have recorded transcripts of the advice to post it. However, eBay returned the payment to the seller as it had not been claimed by me. I could not claim the payment because EBay had held my payment . I contacted eBay who advised me to contact the seller, who replied saying they would pay. Despite contacting them 5 times over 2 weeks I have not had payment. I live chatted eBay who said they would help as it was their fault that they advised me wrongly to post the item. Following another live chat 4 days ago, and after being transfered to 3 separate departments, eBay advised me to inform the police ( I have the chat recorded on transctipt). So I haven't received my £100, and eBay have been next to useless in helping me. Any advice? Thanks
