Excluding post for Wales

[davejewell2002]

Hi can any one answer this I have posted two items to different addresses in Wales have had to refund both as one never arrived and the other was delayed because of the value I paid for postage label brought on eBay 2nd Class signed for Royal Mail this item was weighed and excepted at the post office but recipient said she had to pay 3.50 extra to collect this in total the cost of postage for this item was over £6 , I wanted to reemburse the lady the extra cost but couldn't do it so I had to refund her the whole amount which came to £15 

so in fact she only paid £3.50p for her item I am a bit upset about this and I want to know how and if I can exclude buyers from Wales from bidding or purchasing from me as I don't need the hassle . These items were the first time that I have posted to Wales. 

[redwick1 · Accepted solution]

The one that never arrived then the buyer opens that dispute and you refund and then claim off RM or the courier

If you bought on ebay then it is Packlink claim . Just google it. I would never use packlink just take your item with the address on and a small return address on the back and let the Post office put the stamp on

If one item was weighed at the post office then it is possible the stamp fell off

If you have the receipt ( you should keep them at least one year) then put in a claim at the Packlink

See what happens. I doubt it will get your money back but may get the postage. EAsier if it was bought at the post office. I think you could have paid the extra yourself on line of phone through Royal Mail if the customer had contacted you first

You could just have sent her the extra through a Send payment on paypal or bank transfer. If she had opened a dispute and honest then she would not have escalated but if she had you would have been paying the same ( if you see what I  mean)