Ebay error in refund

[emmagleb84]

Hi,

A buyer opened a dispute for a non-recived item, during that window recently when Hermes had their label issue. The ebayer is new with a feedback of 3, though I realise this isn't an indicator of experience.

The item was eventually delivered, and I asked her to close the case. She didn't respond so I escalated it to ebay who then promptly refunded her! The tracking says it was refunded, so how have ebay made this error? 

I tried to contact ebay but having them call me is unavailable. How can I appeal this? I have tried to appeal through the help pages and it says that I can't.

Thanks

[tobiasd4 · Accepted solution]

We have seen this before, NEVER ask ebay to sort, they will refund buyer.

Better to let case time out after 30 days.

[emmagleb84 · Accepted solution]

Thanks tobiasd4. I contacted the buyer and they repaid using a paypal invoice, which is probably against ebay's rules.... but no other choice!