Ebay contact

[l.g.racing]

How on earth do I manage to contact Ebay to attempt to get them to look into a return (as a seller).

The information on this site advises I can look at the return details and ask for Ebay to step in........no such link.

appreciate any info

[l.g.racing]

Red_magpie,

thanks, well aware that Ebay finds in favour of the individuals that don't pay them for the priviledge of selling on their site.

I have a return in progress ?? to which i hava agreed (no problem) but the return advises it has been despatched and returned. I have not received anything. The return has what looks like a Royal Mail recorded number but when i put that number into the R.M. tracking service, the number is not recognised ??

Am looking to contact Ebay regarding this supposed tracking number, where it has come from and how they are claiming the item has been returned.

A long time ago, you could communicate with the Ebay help centre via a live chat link or you could call them. Have these options been discontinued ?

[red_magpie]

Do you mean a return request or a money back guarantee case?

As a business seller you can't refuse a return request, although the buyer has to pay the return postage.

If it's a money back guarantee case you have to accept eBay's initial (and automatic) decision in the buyer's favour, and appeal. I'm not sure if it's even possible for the seller to escalate a case, but the result would probably be that eBay would close it in the buyer's favour.

If you want to let us know the circumstances someone here may be able to give you more specific advice on your chances of a successful appeal. For sellers, they're usually around zero unless there's an obvious flaw in the buyer's case, for example the item was described as red and the buyer complains because it's red. Otherwise they normally just take the buyer's word against the seller's.