"Antiques and Collectables not insured - sent at your own risk"
It isn't only the terms of eBay's global shipping that you haven't read. You haven't even read eBay's money back guarantee to buyers, although there's a link to it on every listing!
Items sold on eBay are dispatched at the seller's risk. EBay makes the seller responsible for refunding for loss or damage, regardless of whether the item was insured. You can charge the buyer for an insured postal service like RM special delivery, but the cost is often disproportionate to the value and would make the item unsellable.
The only exception is eBay's GSP, where the seller's liability ends once delivered to the reshipping hub in Lichfield. Just ask the buyers to open a money back guarantee case, and to make clear that the item was delivered using the GSP.
It's so important to understand the rules if you sell here. It would have saved you wasting hours of your time trying to call eBay!
