Double refund payment:(

[frst220]

As in title Both pay-pal and eBay have made a refund payment to my buyer! E Bay have admitted it’s there mistake and the matter is supposedly being Dealt with by there “back payments department” This situation has been going on for over a month now, iv had no direct contact from eBay regarding any of this, iv had to make multiple phone calls to them trying to get this matter dealt with, I keep being told that it will be dealt with in 7-10 days and the one payment will be credit back to me but Alas this time passes and Indeed nothing has happened 😞 Has anyone else had this and been down this process with eBay? If so have you any guidance with this as well as the time it should take for me to be refunded as I’m getting absolutely nowhere and being made lots of false promises..

Thanks for any help 🙏

[papso22]

How does this appear in your PayPal account?  The original payment should show as refunded in full, but what does the other payment say it is to and for?  Have you asked Paypal?  

[frst220]

Both eBay and pay pal payments as saying the same thing. My buyers name, refunded for item he returned to me and both are the same amount.