Double refund payment:(

[frst220]

As in title Both pay-pal and eBay have made a refund payment to my buyer! E Bay have admitted it’s there mistake and the matter is supposedly being Dealt with by there “back payments department” This situation has been going on for over a month now, iv had no direct contact from eBay regarding any of this, iv had to make multiple phone calls to them trying to get this matter dealt with, I keep being told that it will be dealt with in 7-10 days and the one payment will be credit back to me but Alas this time passes and Indeed nothing has happened 😞 Has anyone else had this and been down this process with eBay? If so have you any guidance with this as well as the time it should take for me to be refunded as I’m getting absolutely nowhere and being made lots of false promises..

Thanks for any help 🙏

[redwick1]

If you made a refund and did it through paypal instead of an ebay dispute then it can be taken twice 

All refunds should be made through the buyer opening a dispute and you refunding thtough the dispute or ebay do not know the refund was made and if the case escalates then they will refund the money and take it from you.

All you can do is to keep on at ebay to refund.

[frst220]

Yes it was done through eBay item returns system so when ebay asked me to issue my buyer a refund I did, this took the 10days to clear through pay pal in the mean time the buyer opened a case against me that it was taking to long! and eBay stepped in and issued a second refund 😡 I phone eBay before both refunds cleared and eBay assured me this would only be one payment not two! So to my astonishment indeed two payments were taken from my PayPal account which as a result has left me with a negative balance on my PayPal 😡..

[redwick1]

If it took that long to clear then the buyer had the time to escalate and ebay would force a refund
All yo can do is to keep on at ebay
If you have to do a refund in future then it is best if you load your paypal so the the buyer gets the money straight away

[frst220]

Help!!!
Just going around and around in a vicious circle with this 😡😡😡 After yet another phone call to the collects team and being told the matter is with back payments department and I’d have a update by the 9th alas nothing again! no contact from eBay of any kind 😡 there must be away of talking to manager or at least a member of the back payments staff etc? Has anyone please got a phone number or way of contacting someone within ebay that can get this refund mess sorted out, as the people I speak to on the phone/messaging just end up going all through this mess with me again and coming to the same conclusion everytime “iv emailed the back payments department again” you hear something with 48hr to 72hrs!! But nothing time and time again..

[redwick1]

I am sorry but we are just members like yourself and have no direct contact with ebay.
We just try and help other members with problems
To contact ebay you have to go to Help and contact then scroll down the page to the bottom and see what options are there.
I doubt you would get a manager
All you can do is to keep on at them
I know how frustrating it is