Deliver refused

[boomarie]

Hi, looking for advice.

I recently sold an item and had to send it to a convenience store rather than someone’s house. The buyer contacted me to ask if I’d sent it, and I had and had a receipt and tracking number. I tracked the parcel and it had reached its destination but the store had refused to accept it. It says it’s being returned to sender but I didn’t put my address on it. Where do I stand with this? Any advice gratefully received!

Thank you in advance. 

[double_o_heaven]

Did you include a click and collect "eCP" number in the address or did the buyer just ask you to post there thinking that would work?

If the former, then you did everything right, but unfortunately some stores are refusing to accept items, depending on their size.  If the latter, then no, as has been shown, that doesn't work.  I queried one like that once, but the buyer worked there so it was ok!

Unfortunately either way, without a return address it won't find its way back to you and you will be out of pocket as already advised.  A lesson for the future I'm afraid.

[john1297576]

Buyer opens a Not received case, you refund and end up with no money and no item, but still pay paypal fees. Also risk of bad feedback.

You should only ever post to the address advised by Paypal on ebay in item details.

[*guinevere*]

You have Click and Collect on your listings so if you sent it to the C&C collect store as told to by ebay and your tracking shows attempted delivery then you should not have to refund.

If the parcel did make it's way back to you you would be expected to refund but in the event that there is no return address it would seem that it won't be returned, so buyer would have to go to ebay for a refund, not you.