Damaged purchase

[simonj59]

Hello I purchased a single string guitar electric pickup, I am in the UK. The item shipped from China. When it arrived it was damaged/broken not working.

The seller asked for a picture.

I replied to that request using my email but the seller did not reconnected photo.

I have tried to reply with pictures through the eBay website, however it Will not let me attach the photo's. I have tried drop and drag and find photo on your computer.

I have done both several times, none has worked.

I have asked the seller for their email, but they have not replied.

I am stuck the pick up that is unsealed it cost eleven pounds and thirty eight pence.

How can I get a replacement or a refund?

[plpmr]

open a not as described case -

https://resolutioncentre.ebay.co.uk/

But you might have difficulty in getting the return postage cost.

[simonj59]

I just looked at my messages in my eBay. The seller has offered me a replacement. It will be a long time since I placed the order but I think it Is a result. I wonder if it is a coincidence that I got this offer a couple of hours after posting on this forum. Either way I await a new pickup with fingers crossed.