Damaged products

What to do if I have bought a gift from someone and the product has been damaged and you can't return the item.

View Entire Topic

If it arrived damaged you are entitled to a full refund, regardless of any disclaimer on the seller's listing.  You can start a return next to your order in Purchase History. Then escalate after 3 business days to get a refund after return.   If seller is in the UK ebay will require them to issue a paid-for postage label for you use.

Ask a question