DEMAND FOR BUYERS TO RETURN ITEM TO EBAY DIRECTLY TO REVIEW QUALITY TO DETER UNFAIR FEEDBACK

[xcazscraftsandcreationsx]

Hi all

I'm totally distraught that a buyer has left me 2 x negative feedbacks for ONLY 1 transaction. I make these gifts on my own so I know the exact quality that I make and send. I have made and sold almost 12,000 of these items...how can 1 BUYER leave me 2 x negavive feedbacks and be right? 

I demand that sellers have the right to have the option for the buyer to return items to head office for to revaluate quality and remove negative feedback when appropriate. 

Anyone agree?

I'm so angry and upset. I put my life and soul into my business and do it all on my own. As you will all be aware it's not easy at the best of times. Really hurt 😞

Carrie-Ann x

[ruby*tuesday]

Sorry you are upset have you asked Ebay to Remove the Feedback?  If Ebay hired Staff and a Warehouse the size of Wembley Stadium to check every Return, the Cost of Fees would be astronomical.

[xcazscraftsandcreationsx]

I have phoned them and was on phone for 40 minutes while the adviser explained she has also experienced this and also unable to remove it due to regulations and that the system won't allow her to remove it.

I totally understand where you are coming from in regards to how many may be returned. However some products are from wholesale/manufacturer so some sellers may be aware of faults. In my case and anyone who knows their products inside and out is completely different. The money that is lost due unfair feedback via reputation is completely unjustified for sellers to keep a steady income for rent and bills etc. This is my only source of income and I literally put my life into it.

[ruby*tuesday]

I totally understand how you feel, and much sympathy. Nothing is going to change though, not in the foreseeable future. Just try and incorporate any loss into your other Sales if you can.