Customs cleared

[darianatasatrajce]

Hi, i buy an item which is subject to custom control but the seller shipped this item with some service with private freight forwarder. The costs for this is four times bigger for me instead this item is customs cleared by national post.I will have to pay the same price as the sandals. So far I have ordered over 20 products and all went to customs in Macedonian Post. This method of customs clearance is very expensive and before the seller make the delivery of this type he need to inform the client?I dont want to pay for this I want the service delivery return an item and to get refund. Do i have possibility of such a request? Thank you

[franology · Accepted solution]

You should have read the listing more carefully, I'm afraid.

This seller is enrollled in eBay's Global Shipping Programme which make sending overseas easier for seller who are not happy to do it them selves. The seller sends the item to a shipping hub in the UK  and a company called Pitney Bowes then send the item on to tis destination. The seller only receives theUK postage and does not decide how much the buyer will pay in total.

On the listing it states that the seller ships to the UK and many other countries. If you look at the Postage and Payment section on the listing (this is what I mean by saying that you must read the listing carefully) there is a drop down menu and you can select your own country to find out how much the postage will be. You are able to see exactly what it will cost you before you buy. If you think it is too expensive you can look elsewhere.

There is no reason for the seller to inrform you that they are in the GSP as the information about postage costs is already on the listing. If you bought through the GSP you have already paid for this service and if you refuse to accept the parcel you will not be able to claim your money back from eBay.

https://www.ebay.co.uk/help/global-shipping-programme/default/global-shipping-programme?id=4646&st=3...

[darianatasatrajce · Accepted solution]

Thank you very much for the answer.
In meantime the seller write me that he will request for the delivery service to back the order in his warehouse and he will make a refund. What action I have to take for this and how to be sure that he will do that, bearing on mind that he will have to pay for this returning.Thank you in advance

[john1297576]

When you are buying on ebay it is up to you not only to read thec description, BUT also things like postage which are clearly shown in the Postage section. It is not the fault of the seller if you don't read the information available.

If on a Listing it says "Posts to UK and many other Countries" that means the seller is using Global Shipping and all fees are paid up front including the Global Fees.

If you avoid those sellers, the postage will be a lot cheaper, BUT you may still have to pay Customs Duty or VAT, and the Courier who delivers will make a charge for collecting the Customs Duty or VAT. For example in the UK Royal Mail charge £8, Couriers a lot more.

[darianatasatrajce]

Thank you very much for the answer.
In meantime the seller write me that he will request for the delivery service to back the order in his warehouse and he will make a refund. What action I have to take for this and how to be sure that he will do that, bearing on mind that he will have to pay for this returning.Thank you in advance

[corred]

@darianatasatrajce

No it sounds like eBay Global Shipping & the price was shown at the time of purchase & is out of the control of the seller....it is an eBay service....in addition any return would be at your own expendse....you would have to send using a tracked & insured service & would not get the eBay shipping & handling fee refunded as these were not sent to the seller....they were retained by eBay