The problem here is, that it is not always available, very hit and miss! So it's a case , if you really want to speak to them, is to keep trying via the Help & Contact tab above, and seeing if the Live Chat option pops up, I hear there is more chance of seeing it first thing in the morning.
Or, if it is not a personal matter with your account, you can come back on here, post your question, if it can be, it will be answered and far quicker than calling eBay CS.
