Customer Services

[mseddon25]

I would like to know if there is an email address in which I could complain to ebay regardinf a return request that has been awarded in the buyers favour eventhough advisors have told me that the buyer is using buyer remorse.

[plpmr]

As the buyer claimed not as described [damaged] you won't win any appeal and the 'advisor' claiming 'buyer remorse' does not know what they are talking about - it's not unusual to be told what you want to hear to get you off the phone. 

[franology]

I'm afraid that anything said by Customer Support cannot be taken as binding on you or the other party. This CS agent was just giving you a personal opinion and possibly (probably) telling you what they thought you wanted to hear.

The only definite answer that you get when a case is opened is the one that informs you of eBay's decision.

eBay does not, in any case, deal with routine problems by email.  There is no email address available.

[plum993]

There is no direct email address for ebay.

Appeal the decision

[mseddon25]

Tried to they have said the buyer is sending the item back and I have to pay for the return postage. I have 10 days to wait now can't buy ** all from ebay becoz of this Noob

[mseddon25]

Aaawww well guys and girls if I knew it was a moderated forum and not an ebay forum I wouldnt have posted here. Hey moderators delete this post I dont give a F

[tressygirl]

There is no email for eBay,  but if you would like to talk to a Customer Support agent,  go top of this page and from the Help & Contact bar type in something like ...  Querying a Return.  Follow prompts to Call Us.

[mseddon25]

I don't see the point ringing them becoz they just talking aload of *** to us telling us that i have listed it correctly as a used item. But the buyer opens a case on me saying that the item is damaged because there was speckles of skin on the item. I was like **bleep** its a used item. You can see via the pictures the white marks. But still the buyer gets protected, wheres the  protection for the sellers

[*vyolla*]

Speckles of skin? Human bits of skin?

[franology]

If you talk to Customer Support in the way you are writing here to your fellow-eBayers you may find it difficult to get help anyway.

I can't understand why a used item would have 'speckles of skin' on it. I think I would reject that without even a trace of buyer's remorse.