Custom and handling fees

[cazjonbaz]

I ordered a posture control brace iam happy with my purchase but i had to go to the post office to collect it it cost me £ 13.71 that was for customs and handling fee I am not happy because there was no mention of this one your website and to top it all off i already paid for postage can you pease resolve this for me

[*vyolla* · Accepted solution]

@cazjonbaz

 Import fees are paid by the buyer, they are nothing to do with either eBay or the seller. The buyer is importing an item from a non EU country. The charges are set by our very own HMRC.

All items with a declared value of over £15 from a non EU country are subject to VAT and an admin fee (£8 if via Royal Mail, much more for couriers such as Fedex).

VAT will be charged on an item up to £135 in value, then Customs Duty kicks in.

There is a message on each international eBay listing warning you of possible charges, it's just below the postage price on each listing. Here's an example: