Counterfeit T shirt

[mikectilley]

How do I go about getting a refund without sending a item of clothing back because it's a fake counterfeit. I don't want it to go back into circulation and resold again. The seller said send it back for a refund when questioned the authenticity. I can't seem to find the correct help from eBay regarding a fake item.

Thanks 

[red_magpie · Accepted solution]

I don't want it to go back into circulation

It isn't up to eBay to determine whether items are authentic or counterfeit. EBay gives the benefit of any doubt to a buyer who claims their item is counterfeit. No evidence is required, but the item has to be returned to the seller. If buyers could just keep it, some would have a whole free wardrobe by claiming everything was fake!

Under some circumstances eBay will not require counterfeit items to be returned. This is almost never used, probably because it would require providing independent written verification that the item is counterfeit. Few buyers would want the trouble of this, and eBay certainly wouldn't.

You can read eBay's full money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[mikectilley · Accepted solution]

Thanks for the reply.

[redwick1]

You open a not as described dispute 

You have to return it to be sure of your refund

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...