Contact eBay

[debs-lottie]

Can anyone tell me how to contact eBay please? Preferably during the day. I need help with a problem that has been previously misunderstood by eBay. I was lucky enough to contact an eBay rep in America last week who understood, he passed it on to a UK rep who suggested I keep my returns request open when I do not want to return as it will cost more than the items worth. I tried to reply to the the UK rep to explain this from my email where she contacted me but it wouldn’t send, I don’t think my items will arrive as had problems with the seller before and want to be able to open a ‘not received request’, if I need to.

[tressygirl]

I will try and help you here but not sure I am understanding the situation fully.

Firstly,  if you wish to kepp an item,  then simply close that return in the resolution centre.

If you wish to open a case for item not received ( it seems from your post it's from the same person,  same item ??)  then if a resonable time passes your item's last estimated date for delivery open a case for item not received in the Resolution centre.  Even from the same seller this has to be for a different item,  so you can open a separate case.

No need to contact eBay Customer Support in the Philippines over this,  they will give you the same instruction.

[debs-lottie]

The situation is I want to keep the vases if they arrive, both vases are identical and from same seller if that’s the part you don’t understand. The order number is: 27-07 124 86483. The case number is on previous email. I am unable to close the returns request I opened and I am asking eBay to close it for me please. Please close any open case that I have too.
I have had an experience with this seller in April in which two Monstera plants did not arrive they refunded for that.
If the vases/items do not arrive I will do as you say open a not received case but please close the returns request as I do not wish to return anything if I receive I will keep. I think this is quite clear and don’t know why no one understands. You can help me by simply closing a returns request that was opened in error.

Sent from my iPhone

[tressygirl]

I am completely baffled how you can open a return case if the item has not arrived yet, didn't think this was possible. No one here can close that return case, you have to do it, just go to the Resolution Centre and close the case there. However, if you think they may arrive broken may be wise to keep it open once closed the same case cannot be opened for that same item.

Here is the link for the resolution centre if you wish to close that case.

https://resolutioncentre.ebay.co.uk

[debs-lottie]

I was able to open the Returns Request on eBay but what baffled me is that the seller started the return, they want items returned by 17/6/21 and the items are due to arrive between 28/6/21 and 10/8/21.

Sent from my iPhone