Contact Ebay = Impossible - Seller says return label has wrong address

[shakerloops]

Didn't realise that it is Impossible to contact Ebay these days - how incredibly irresponsible of a multi billion dollar company is that!

My wife has bought a new Software package, but the code didn't work - Microsoft confirmed that it had already been used. Seller agreed to Refund and my wife requested a return through Ebay, which was accepted. We printed the return label for the package, but the seller says that the address is wrong, and that she no longer lives there, and that her new address is on the back of the original package, which it is (same town, different street). She says that her new address is on Ebay but that she won't pay for return postage to that address?? We've looked and there is no address for the seller under her details on Ebay, but have made a scren shot of the Ebay return label which has her "old" address. What to do?

[ruby*tuesday]

You use the Address which Ebay sent, the Label you have Printed off. Ignore the Seller they are trying to Scam you. If you don't Post to the Ebay Address you won't Receive your Refund. Make sure that the Tracking Auto Fills into the Case. It usually does after 24 hours. Ebay will have already charged them for the Label.