Computer software incorrect activation code

[bk-dholi]

I have purchased some computer software, the product comes straight to my email which I have received.

But the activation code does not work, for it to be the fully functional version.

So item is not as described or a bogus product. Purchase is marked as 'despatched' so according to ebay I need to wait for it to arrive.. I have messaged the seller twice requesting a working code or I need to be refunded. No response from seller. I feel stuck and cant see a way around this. Going through the help options in circles.

Any help much appreciated.

[red_magpie]

Digitally delivered software is not allowed to be sold on eBay, and id excluded from eBay's money back guarantee.

If you paid by PayPal, it might be covered by PayPal's day buyer protection policy - although I don't know whether they would accept a claim as you have noting tangible to return by post. Anyway, you might want to check it out, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

[plpmr]

you have no buyer protection for digitally delivered items on eBay.