Complaint

[bolton_c_39]

How do I raise a complaint regards a seller taking my money, have this over a week, I then ask them for the tracking and they replied to say "sorry sold out we will refund you" they had my money for 5 days and just when it was due to be delivered tell me the item has sold out? Thank you 

[redwick1 · Accepted solution]

Have you got your money back now?

If not

What is the latest estimated day of delivery on the listing         

If you have not recieved your item and it is past the latest estimated day of delivery on the item description

then you can open a  not recieved dispute one day after the latest estimated day of delivery on the listing.

You can do that at the bottom of the page under Resolution Centre

Escalate it too ebay after 3 full days

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

You are also covered by the paypal money back gurantee if you paid that way so if you fail for any reason on ebay then open a dispute in papal

You have 180 days to open the dispute on paypal

Open the dispute and escalate it as soon as you can but within 20 days

You can then leave feedback but be careful what you say dont mention ebay or dispute

[bolton_c_39 · Accepted solution]

The item was due to be delivered on Friday, I messaged them on Thursday asking for tracking, it was an item over £200. They messaged back saying sorry sold out will refund you.

[redwick1 · Accepted solution]

What does it say on the item in your purchase history. Does it say refunded. If they have not refunded do the dispute