Complaint

[jodiehughes2013]

I ordered a dress and when received the size was completely wrong
Contacted seller who refused a return and refund
On resolution centre it’s saying closed and not giving me the option to escalate further

[tressygirl]

It all depeneds what you mean by the ' size waas completely wrong'.

If it just did not fit,  and the seller does not accept returns,  then a case opened for this,  can be closed by the seller with no refund.

If the dress for example stated a size 10 and a size 14 arrived,  then a case for item not described could have been  opened for a full refund.