Collection in person with no 6-digit code

[ascotseller93]

Hi,

I sold an item which was 'collection in person' and the winning bidder has collected the item today.

I asked them for the QR/6 digit-code to confirm the item had been collected and they said they didn't have know what is was and couldn't find any code. 

I then allowed them to take the item and now I'm worried the buyer will claim they haven't collected the item.

Please can you confirm if I have done anything wrong here?

This is the first time I've sold an item as 'collection in person' so my knowledge on the process is limited.

Appreciate any help/advice.

Thanks,

Sam

[pixiesen2012 · Accepted solution]

you can bypass the need for a code by using the full site, not the app

use the drop down menu next to the item and mark it as paid and dispatched