Closing a Case with Resolution

[acb_3771]

Hi
I opened a non payment case and have waited the four days to be able to close it and get my fee back. I’ve tried repeatedly to contact the payer but their not responding.
In the resolution centre it says ‘take action’. If I click on that it says ‘have you been paid?’.
Obv I haven’t but it won’t let me click on no, only yes!
Any ideas anyone? The case timed out at 20.11 tonight.
Thanks x

[fargvs]

Unpaid cases are timed exactly 4 x 24 hours to the last second from opening, so option to close as unpaid only appears on day 5 onwards ... Too soon perhaps ?.

[acb_3771]

Ah I did wonder that! I’ll try again tomorrow. Thanks for replying 😊