In most cases you do not have to contact ebay
All problems with items are sorted through the resolution centre at the bottom of the page and are automated
You can put your problem here and we can try and help
If you are just trying now then they are closed
They open at 8 am on a weekday
Top of the page under Help and contact then scroll down to the bottom of the page to see what option as there
YOu may have to keep looking
It will be Chat with us or Call me back
