Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- eBay UK Community
- OLD Q&A Boards
- Answer Centre
- Member To Member Support DO NOT DELETE
- Cancelling an order
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Cancelling an order
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
30-01-2017 5:58 PM
A customer asked to cancel their order and I went straight to PayPal to refund their payment before I realised I can select 'cancel order' from the Sold menu in Ebay.
The order shows a minus £ adjustment now to their order, but if I 'cancel order' from the sold menu to remove the order will it refund the customer again? Can I just Delete the order now without the system penalising me?
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
30-01-2017
7:15 PM
You cannot cancel it now you've refunded. You won't get your selling fee back unless ebay refund it manually. Contact them using the phone options at the bottom of this:
http://ocsnext.ebay.co.uk/ocs/eua?query=1309
Or click on Help & Contact, top of page, and ask questions until you get live chat.
Ask a question
Most Helpful Posts
