Cancellation option dosn’t Work if Is ignored

[rogean63]

I bought some zip seal bags from a Chinese seller. Some sizes are described in inches and so e in cm. I realised as soon as I bought item that the it was in cm, hence to small. So I tried to cancel, literally within seconds. I intended to re order the correct size. However it said it was to late to cancel as it often does on the app and I was directed to contact seller. 

The seller did not acknowledge my request until hours later saying his colleague had already sent the item. It was marked as dispatched at the same time as he answered my message. I feel the cancellation request was completely ignored. Hence the option on eBay dosn’t work. On trying to contact eBay about the issue, I have directed here. I’m not getting any number to speak to eBay. Maybe a technical hitch at the moment. Obviously i’m not in the habit of cancelling purchases but in this case, I did intend to re order and the contact seller option obviously dosn’t work If they choose to ignore the request. 

[023mjc]

It's not a case of the option not working.  Buyers cannot cancel orders - only sellers can, so all you can do is ask.

But the rules are clear.  A UK business seller has to accept a cancellation as per UK law,  but private sellers and over seas sellers do not. 

A Chinese business is not goverened by the UK distance selling regulations and laws.