Cancel order

[bellabellabeauty]

I want to cancel an order as I'm concerned about chargeback because:

1. The bidder/buyer didn't pay on receipt of the bill, and when I prompted him after 4 days, he said he had seen the postage was free and would only pay if it was....to China! The postage charges were clearly indicated on the ad.

2. The buyer has now paid, but the address is unverified.

3. The buyer has sent me a message aplogising for not paying and saying he was busy, which isn't true; he didn't pay straight away as he didn't want to pay postage.

I have a bad feeling about this and would prefer to sell to a lower bidder in the UK, so I've tried to cancel the order, but Ebay say I cannot do that as I opened an unpaid items case and that's resolved. And I can't even contact Ebay about this! What if I'd dropped and smashed the item so had to cancel the order?

Wishing I'd just cancelled the order when he didn't pay and didn't want to pay postage! I need to find a way to cancel it now though as I am not sending the goods. 

I'm not getting into an argument over the rights and wrongs of this situation. if anyone has any positive advice, I'd much appreciate it.

[**peaseblossom** · Accepted solution]

Sorry but once an Unpaid Item case has been opened you cannot also issue a cancellation.   You can just refund from your Paypal account, however that will put a "defect" on your eBay account, and the buyer may leave negative feedback.

You could try asking ebay direct and see if they can cancel for you.  Not sure if that's even possible but it's worth a shot.  You can use one of the phone options or live chat at the bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=166&levelHierarchy=3a6a3

If you end up just refunding and you get a defect/neg you could see if ebay will remove it by contacting them as above.

[bellabellabeauty · Accepted solution]

That's crazy! What if the item was damaged and unfit to send? But anyway, thanks for the advice. I will try to contact Ebay via that link. If they won't help, I'll just issue a refund via Paypal and suffer the consequences. I'm not so worried about being banned from selling. I put up 4 items for sale last week (to raise money for charity), and 3 have been problematic. One bidder said he was sorting his paypal out and would pay by midweek, which I thought sounded dubious. He then asked if I'd sell him a second auction item at a set price. I said yes, then I heard nothing, and there's been no payment. I'm using other selling sites from now on anyway!

[bellabellabeauty · Accepted solution]

I followed that link, and Ebay don't give me the option of talking with them about this. What awful customer service.

[**peaseblossom** · Accepted solution]

The live chat link is there for me. If it's not there for you try using a different browser.

[bellabellabeauty · Accepted solution]

I tried the live chat, and the person I spoke with was very helpful. She suggested refunding via paypal and said if I sent her the transaction ID, she'd remove the Ebay fees. So, it's all done now. And a lesson learnt on buyer restrictions! Thank you so much for your help peaseblossom. x

[**peaseblossom** · Accepted solution]

That's good. I'm glad it worked out. 🙂